Heidi embarked on her journey in the care field in 1997 by working as a 1:1 support worker at a local authority day service. She later transitioned to a not-for-profit organisation in Surrey, where she dedicated 16 years of her career. Starting as a Deputy Manager, Heidi progressively assumed different roles, ultimately reaching the position of Senior Manager. In this role, she oversaw six service managers responsible for residential and supported living services.
Heidi is deeply passionate about fostering creative thinking, delivering high-quality support, and all aspects related to people. Heidi finds great satisfaction in her responsibilities as Operations Manager at Brighter Living, particularly in team management, and is dedicated to advancing Brighter Living as a leading company in supporting individuals.
Currently, she holds an NVQ 3 in Health and Social care, an NVQ level 4 in Promoting Independence, a Registered Managers award, and a CMI level 5 Diploma in Leadership and Management. Furthermore, Heidi is actively working towards obtaining her level 7 qualification in Strategic Management.